Five essential Twitter tools for Community Managers
It’s Community Manager Appreciation Day today so what better than to mark the occasion with a post on essential tools that every Community Manager should equip themselves with.
Crowdbooster is essentially an application that provides some very useful Twitter analytics for any CM looking to measure and optimise their social media marketing.
The app is currently in Beta mode but I encourage any CM to sign up to the waiting list as the application gives some pretty in-depth analytics of Twitter use, including tweets with the widest reach, top re-tweeters and recommendations for the best times to tweet.
2. Friend or follow
Useful web application for CMs looking to spring clean their following list.
Friend or follow helps you to manage your Twitter contacts by displaying tweeps you are following but not following you back.
After all, if social media is a numbers game, a high following to follower ratio is deemed to be more desirable.
Similar to Friend or follow, Untweeps is a useful web application for CMs to clean up their Twitter directory by enabling users to remove users who don’t tweet often.
4. My Tweeple
I like to use a range of tools when it comes to managing relationships on Twitter.
With My Tweeple, as well as enabling Community Managers a dashboard to view connections on Twitter, you can also choose to follow, unfollow or block people with one-click.
What I found particularly useful with My Tweeple was the exporting function. If you’re looking to create a list of all your followers and friends on Twitter, then My Tweeple will allow you to export those contacts to a csv file.
One additional tip I found helpful after exporting the file was to create a column to indicate the Twitter URL of the user with this excel function: =HYPERLINK(“http://www.twitter.com/”&A1&”")
My final recommendation for essential tools for Community Managers was a toss-up between Tweetdeck and TweetStats. In the end I decided to go with TweetStats (not to say that Tweetdeck is not useful, but I covered the benefits in an earlier post).
TweetStats is a user-friendly tool that CMs can use to produce graphs on the number of times you tweet on an hourly, daily or monthly basis. I found this particularly useful when it came to client reporting as it provided a quick and easy way of displaying the data.
Let me know some of the tools you think are essential.
For more useful tools, you can visit Smashing Magazine’s 99 Essential Twitter Tools and Applications.